HR Consulting Services in Toronto for Small and Mid-Sized Businesses
HR gets complicated long before most businesses are ready to build a full HR department.
That’s where we come in.
TSERGAS Human Capital provides flexible HR consulting services in Toronto for businesses, nonprofits and growing organizations that need experienced HR support without adding unnecessary overhead.
Need help with one difficult employee issue? An independent workplace investigation? An HR audit? Ongoing fractional HR support?
50+ years
of combined HR, legal and professional services experience
Since 2014
supporting organizations across a wide range of industries
Flexible support
project-based, fractional and ongoing HR support
People First
People are complicated. Your HR support doesn’t have to be.
Effie Tsergas
Founding Principal, Managing HR Director
Cierra James-Hahn
Senior HR Management Consultant
Practical HR Support
You Need HR Expertise. You May Not Need an HR Department.
Or maybe you’re simply tired of HR responsibilities landing on the desk of someone who already has an entirely different full-time job.
We’ve seen that one before.
Our team provides practical, senior-level HR expertise when you need it, for as much or as little support as your organization requires.
Let’s face it: people are complicated.
And once you employ enough of them, so is HR.
Policies. Performance issues. Employee complaints. Workplace investigations. Recruitment. Compliance. Difficult conversations. Organizational change.
They don’t disappear just because your organization isn’t large enough to justify an internal HR department.
And piling HR responsibilities onto your Office Manager, Controller, COO or another already-busy leader isn’t much of a strategy either.
TSERGAS Human Capital provides outsourced and fractional HR support that gives your organization access to experienced HR professionals without the cost and commitment of building a complete in-house HR team.
Bring us in for one problem. Use us for a project. Call us when something goes sideways. Or make us your ongoing HR team.
We meet you where you are and provide the level of HR support you actually need.
Our Services
HR Consulting Services Built Around Your Business
Not every organization has the same HR problems. So why would we sell everyone the same solution?
We don’t.
Our HR consulting services are customized around your organization, your people and what is actually happening inside your workplace.
HR SUPPORT
Fractional & Ongoing HR Support
Need HR expertise but not another full-time salary?
Our fractional HR services give businesses access to experienced HR professionals without the expense of maintaining a full internal HR department.
We can support employee relations, workplace policies, compliance, performance management, HR planning, difficult conversations and the everyday people issues that have an uncanny ability to land on management’s desk at the worst possible time.
Choose ongoing monthly HR support, prepaid packages, interim HR management or project-based consulting based on what makes sense for your business.
INVESTIGATIONS
Workplace Investigations
When a serious workplace complaint lands on your desk, ignoring it is not a strategy.
Complaints involving harassment, bullying, discrimination or other serious allegations need to be handled fairly, objectively and properly.
Our independent workplace investigators provide thorough third-party workplace investigations focused on procedural fairness, establishing the facts and helping organizations determine the appropriate next steps.
No predetermined conclusions. No office politics. Just a fair, impartial process.
HR AUDITS
HR Audits & Organizational Reviews
Most HR problems don’t arrive with flashing warning lights.
They build quietly.
An outdated policy here. An inconsistent management practice there. A compliance issue nobody noticed. A process that worked perfectly well when you had 12 employees but makes absolutely no sense now that you have 75.
Our HR audits and organizational reviews examine your policies, processes, compliance practices and people systems to identify risks, gaps and opportunities for improvement.
Then we give you something useful: practical recommendations and a clear roadmap forward.
Because a 40-page report gathering dust on a shelf doesn’t improve an organization.
NONPROFITS
HR Consulting for Nonprofits
A nonprofit mission does not make HR obligations disappear.
If anything, nonprofits and charities often face a particularly difficult balancing act: complex people challenges, limited internal resources and a responsibility to make every dollar count.
TSERGAS Human Capital provides HR consulting for nonprofits that need practical support with employee relations, workplace policies, performance management, compliance, organizational planning and ongoing HR management.
We help take HR off your worry list so you can spend more time focused on the reason your organization exists in the first place.
More Ways We Can Help
People problems rarely fit neatly into little boxes.
Our HR consulting services extend beyond our core offerings, allowing us to support your organization through growth, change, leadership challenges and everyday workforce needs.
LEADERSHIP
Executive Business Coaching & Leadership Training
Develop stronger leaders, improve management effectiveness and give executives the tools to navigate difficult people and business decisions.
RECRUITMENT
Targeted Recruitment
Finding the right person is about more than filling an open position. We help organizations identify, attract and evaluate candidates based on the skills, experience and long-term fit your business actually needs.
CHANGE
Change Management
Help your people navigate organizational change with practical planning, clear communication and strategies designed to build employee buy-in and minimize disruption.
HEALTH & SAFETY
Health & Safety Planning
Develop workplace policies, procedures and practices that help protect your employees, support compliance and reduce unnecessary organizational risk.
TRAINING
Training & Employee Development
Build stronger teams with customized employee training and development programs designed around the needs of your organization.
OTHER HR SUPPORT
Don’t See What You Need?
People problems don’t always fit neatly into a service category. If you’re dealing with an HR issue, workplace challenge or project that isn’t listed here, talk to us. Chances are, we can help you figure out the right next step.
Flexible Engagement Models
Flexible HR Support Without the Guesswork
Here’s something we believe shouldn’t be complicated: knowing how you can work with us.
Some organizations need a few hours of HR advice. Some need help with one specific project. Others need an experienced HR team they can call throughout the month without hiring one internally.
TSERGAS Human Capital offers hourly HR consulting, prepaid packages and ongoing monthly HR retainers, allowing you to choose the level of support that works for your organization.
And yes, we publish our rates. Transparency matters to us.
Why TSERGAS
Why Work With TSERGAS Human Capital?
EXPERIENCE
We Know HR
Our team brings more than 50 years of combined experience across Human Resources, legal and other professional services.
We’ve dealt with straightforward HR problems.
We’ve dealt with messy ones.
And we know the difference between an issue that requires a practical conversation and one that needs to be escalated before it becomes a much larger problem.
PRACTICAL
We Don’t Believe in HR for HR’s Sake
Policies, procedures and processes have a purpose.
But if they don’t help your organization function better, protect your people or support your business objectives, what exactly are they doing?
We focus on practical HR solutions that work in the real world.
FLEXIBLE
We’re Flexible
Need us once? Fine.
Need us every month? Also fine.
Need someone to step into an HR gap temporarily while you figure out what’s next? We can do that too.
Our role is built around what your organization needs, rather than forcing your organization into a predetermined service model.
PEOPLE
We Are All Things People®
People are not a line item.
They are the people building your products, serving your customers, solving your problems, generating your revenue and carrying your organization forward.
Our people-first approach is at the heart of how we manage HR.
It’s why we call ourselves All Things People®.
Experience
Supporting Organizations Since 2014
TSERGAS Human Capital has supported startups, small and mid-sized businesses, nonprofits, charities, manufacturers and larger enterprises across a wide range of industries.
Some organizations call us because they’re growing faster than their HR practices.
Some have an employee issue that has suddenly become very serious.
Some need an independent workplace investigation.
Some know something isn’t working but aren’t quite sure what.
And others simply reach the point where someone finally says:
“We need actual HR help.”
Whatever brought you here, that’s where the conversation starts.
A Few Organizations We’ve Supported
How It Works
HR Support Without the Runaround
STEP 01
Tell Us What’s Going On
No need to diagnose the HR problem before you call us.
Tell us what’s happening, what’s keeping you up at night and what you’re trying to accomplish.
We’ll ask the right questions and get a clear picture of what’s actually going on.
STEP 02
We’ll Figure Out What You Actually Need
No need to diagnose the HR problem before you call us.
Tell us what’s happening, what’s keeping you up at night and what you’re trying to accomplish.
We’ll ask the right questions and get a clear picture of what’s actually going on.
STEP 03
Move Forward
Once we understand the issue, we’ll give you practical recommendations and help you put them into action.
No HR theatre. No unnecessary process for the sake of process.
Just experienced HR support and a clear path forward.
Halifax
Looking for HR Consulting in Halifax?
Toronto isn’t our only home anymore.
TSERGAS Human Capital also provides dedicated HR consulting services in Halifax for businesses, nonprofits and organizations throughout Nova Scotia.
HR Insights
Practical HR Advice for Employers
We have opinions about HR. Quite a few of them, actually.
Our HR Insights explore the workplace issues employers, managers and nonprofit leaders are dealing with right now, with practical perspectives from professionals who have spent decades dealing with All Things People®.
HR TIPS
10 Signs Your Company Needs Third-Party HR Support
Managing HR internally works until it doesn’t.
Here are 10 signs your organization may have reached the point where outside HR expertise can reduce risk, support managers and take pressure off your internal team.
FRACTIONAL HR
Do You Need an HR Retainer?
You may not need another full-time hire to get experienced HR support.
Learn what HR retainer packages typically include, how fractional HR works and when ongoing external support makes more sense for your organization.
INVESTIGATIONS
When Does a Complaint Require an Investigation?
Not every employee complaint needs a formal workplace investigation.
But some absolutely do. Learn what employers should consider when deciding whether a complaint requires an independent, formal investigation.
Expand Your Leadership Skills
Executive & Business Leadership Coaching
Ready for what’s next?
Leadership. Business. Life.
Sometimes you don’t need another strategy. You need clarity, perspective, accountability — and someone who will challenge you to actually move.
Meet Trina Ruthes — Executive & Business Leadership Coach, Business & Life Coach, and Motivator.
Helping leaders and individuals get unstuck, find their direction, build confidence and create momentum.
What Our Clients Say
We can tell you we’re good at what we do. We’d rather let our clients do it.
CLIENT TESTIMONIAL
“Effie and Cierra treated our organization as their own.”
TSERGAS Human Capital provided exceptional HR guidance and counsel to our organization during a time of significant transition. Effie and Cierra treated our organization as their own; meeting milestones ahead of schedule and sharing critical information with transparency.
Lisa McDonough
Board Chair, Library Services Centre (LSC)
CLIENT TESTIMONIAL
“Effie and her team make us a better company.”
I have the privilege of working with Effie Tsergas and her HR consulting team. After many frustrating experiences with staffing/recruiting agencies with no real value, we moved to a Fractional HR Support Team. We won’t look back.
Ernie Sherman
President, Fuelled Networks Limited
FAQ
Frequently Asked Questions About HR Consulting
What does an HR consultant actually do?
That depends on what your organization needs.
HR consultants can help with employee relations, workplace policies, legislative compliance, performance management, recruitment, investigations, organizational planning, training and many other people-related challenges.
TSERGAS Human Capital can support one specific HR issue or act as an ongoing extension of your organization.
Do you provide fractional HR services in Toronto?
Yes. Our fractional HR services in Toronto give businesses access to experienced HR professionals without the expense of maintaining a full-time internal HR department.
Support can include employee relations, workplace policies, compliance, performance management, HR planning and ongoing advice to managers and leadership teams.
Can you help if we don't have an HR department?
Absolutely.
In fact, that’s exactly why many clients call us.
We can handle specific HR responsibilities, provide ongoing fractional HR support or become the external HR resource your managers and leadership team can turn to when they need help.
What is included in an HR retainer?
The exact support depends on the retainer and your organization’s needs.
Monthly HR support can include ongoing advice, employee relations, policy development, performance management, HR planning and other recurring HR responsibilities.
How much does HR consulting cost?
It depends on the type and level of support required.
TSERGAS Human Capital offers hourly consulting, prepaid packages and monthly HR retainers.
And rather than make you contact us just to find out what those cost, we publish our rates.
Do you conduct independent workplace investigations?
Yes. TSERGAS Human Capital provides independent third-party workplace investigations for complaints involving harassment, bullying and other serious workplace concerns.
Our investigators provide an objective process focused on gathering information, establishing facts and helping organizations determine appropriate next steps.
Get In Touch
Have an HR Problem? Let’s Talk About It.
Maybe you know exactly what you need.
Maybe you don’t.
That’s fine.
Whether you’re dealing with an urgent employee issue, considering fractional HR support, facing a workplace complaint or finally tackling the HR project that’s been sitting on your list for six months, start by telling us what’s going on.
We’ll help you figure out the next step.
Phone: 416.788.8069
Email: info@tsergas.ca